Terms of Service

    Last updated: May 7, 2026

    1. Who we are

    These Terms of Service ("Terms") govern your access to and use of trackko.app (the "Service"), operated by Neurona Technologies LLC, a Florida limited liability company with business address at 201 SE 2nd Ave, Apt 2114, Miami, FL 33131, United States ("we", "us", "our"). "Trackko" is a trade name. By creating an account or using the Service, you enter into a binding agreement with Neurona Technologies LLC and agree to these Terms. If you do not agree, do not use the Service.

    2. The Service

    trackko.app provisions and manages server-side tagging infrastructure and related conversion-tracking tools for marketers and agencies. We may update, change, or discontinue features at any time, with reasonable notice for material changes.

    3. Eligibility and account

    You must be at least 18 years old, or the age of majority in your jurisdiction, and have authority to bind your organization (if you are using the Service on its behalf). You are responsible for keeping your credentials confidential and for all activity under your account. You must provide accurate information and keep it up to date.

    4. Acceptable use

    You must not, and must not allow anyone else to:

    • use the Service for unlawful, fraudulent, deceptive, or harmful purposes;
    • send spam or violate applicable privacy, marketing, or data-protection laws;
    • infringe intellectual-property or other rights of third parties;
    • attempt to interfere with the Service's security, integrity, or performance, including probing, scanning, scraping, reverse-engineering, or distributing malware;
    • resell, sublicense, or redistribute the Service, or circumvent its technical limits or quotas.

    5. Intellectual property

    We retain all right, title, and interest in and to the Service, including the software, dashboards, documentation, branding, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and your selected plan. You retain ownership of the data and content you provide; you grant us a limited license to host, process, and transmit it solely to operate the Service.

    6. Plans, payments and billing

    Paid plans are billed on a recurring basis (monthly or yearly) and renew automatically until cancelled. Payment processing, invoicing, and tax calculation and remittance are handled by our payment provider Stripe on behalf of Neurona Technologies LLC. Payments, billing, taxes, cancellations, and refunds are governed by these Terms and our Refund Policy.

    7. Service level

    We work hard to keep the Service available and reliable, but we do not warrant that it will be uninterrupted, error-free, or free from security incidents. Scheduled maintenance, third-party provider outages, and force-majeure events may affect availability.

    8. Suspension and termination

    We may suspend or terminate your access, in whole or in part, for: (a) material breach of these Terms; (b) non-payment of fees; (c) reasonable suspicion of fraud or security risk; or (d) repeated or serious violations of our policies. On termination, your right to use the Service ends immediately. We will, on request made within 30 days of termination, make a reasonable effort to allow you to export your account data, after which it may be deleted.

    9. Disclaimers

    To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

    10. Limitation of liability

    To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be limited under applicable law (such as fraud, death, or personal injury caused by negligence).

    11. Indemnification

    You will defend, indemnify, and hold harmless Neurona Technologies LLC and any affiliates from and against any third-party claims arising out of (a) your content or data, (b) your unlawful or unauthorized use of the Service, or (c) your violation of these Terms.

    12. Governing law

    These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

    13. Assignment

    You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

    14. Force majeure

    Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, network or power outages, or third-party service failures.

    15. Changes to these Terms

    We may update these Terms from time to time. If we make material changes we will notify you by email or in-product notice at least 14 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

    16. Contact

    Neurona Technologies LLC — 201 SE 2nd Ave, Apt 2114, Miami, FL 33131, USA — support@trackko.app.