Refund Policy

Last updated: May 7, 2026

14-day money-back guarantee

We want you to be happy with trackko.app. If you're not satisfied with your purchase, you can request a full refund within 14 days of your order date. This is the minimum cooling-off period required by our payment provider, and it applies to first-time purchases of paid plans.

How to request a refund

Refunds are processed by Neurona Technologies LLC through our payment provider Stripe. To request a refund, email our support team at support@trackko.app from the email address you used at checkout and we will start the refund for you.

Once approved, refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Subscription renewals

You can cancel your subscription at any time from the Billing page. Cancellation stops future renewals and you keep access until the end of the current billing period. After the initial 14-day window, renewal charges are generally non-refundable, but we'll review fair-use exceptions on a case-by-case basis (for example, an accidental renewal followed by an immediate cancellation request).

Chargebacks

If you have a billing concern, please contact us first — most issues can be resolved within a day. Initiating a chargeback before contacting us may result in suspension of your account.

Contact

Neurona Technologies LLC — 201 SE 2nd Ave, Apt 2114, Miami, FL 33131, USA — support@trackko.app.